New River Valley Agency on Aging

Serving Seniors from the Blue Ridge to the Alleghany Mountains

Virginia Insurance Counseling Program (VICAP)

Insurance counseling services are provided to assist individuals when they need help understanding Medicare, Medicaid, and medical bills, or assistance in making decisions about Medicare Supplement or Long-Term Care insurance.

Eligibility Criteria :
65 or older and under 65 with certain disabilities

Cost of Service :
There is no fee for services.

Service Area :
Floyd, Giles, Montgomery, and Pulaski Counties; Radford City; and the Towns of Blacksburg, Christiansburg, and Pulaski

Contact Information :
(540) 980-7720 or
(866) 260-4417 (Floyd &Giles)


VICAP (Virginia Insurance Counseling and Assistance Program) at the NRV Agency on Aging can be reached at 540-980-7720. We can help you navigate entrance into the Medicare system at 65, understand your medical bills, apply for assistance in paying for drugs and health care, and prevent Medicare fraud and abuse.  Call for a free consultation with one of our counselors. We can supply you with straight facts geared to your specific needs. We do not sell or promote any insurance product.

Consent to release information


LIS information


LIS Worksheet


Medicare Part D Information form


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