Care Coordination Services
Care Coordination services provides a comprehensive assessment of the older person’s needs and works with the individual and/or their caregiver to identify and obtain services, equipment, information, etc.
Persons who receive care coordination services are monitored through home visits and telephone contacts to determine if their needs are being met.
Congregate Meals
The congregate meals provide hot, well-balanced meals 2 - 3 days per week at a group setting.
There are congregate meal sites located throughout the New River Valley to provide meals and opportunities for socialization.
Transportation can be provided to a meal site if needed.
Elder Abuse Prevention
The Elder Abuse Prevention Specialist coordinates community education programs regarding issues of elder abuse and elder abuse prevention and provides guidance with making referrals for suspected incidents of elder abuse, neglect, or exploitation.
Home Delivered Meals
Home delivered meals provide a nutritionally balanced meal to persons who are confined to their home due to health problems, have difficulty preparing meals, and have no one on a regular basis to prepare meals.
In most cases, hot meals are delivered Monday through Friday. This provides a good opportunity to frequently check on the recipient’s well being.
In the service areas that are more remote, frozen meals or canned shelf stable meals can be delivered.
Homemaker Services
Homemaker services are provided to older persons needing help with light housekeeping tasks.
The service can also provide respite for a caregiver.
The homemaker services are provided by a trained and supervised aide usually one day per week for an average of 3 hours.
Information & Assistance
Information and assistance provides resource information that older persons and/or their caregivers need to help find and access services, whether it is from the Agency on Aging or from another agency or program.
Legal Services
Limited legal assistance is provided to older persons who may need help with a simple will, power of attorney, assistance with public benefit appeals, etc.
Medical Transportation
The Non-Emergency Medical Transportation program provides transportation to individuals 60 and older to local medical appointments. Transportation is also offered for those with a sensory or physical disability.
Ombudsman Program
The long-term care ombudsman program provides assistance to residents and their families who are served through the long-term care system.
The program offers counseling, information, and advocacy services for and on behalf of residents in nursing homes, assisted living facilities, and older persons who receive community-based care.
The Ombudsman is available to identify, investigate, and work to resolve complaints about long-term care services.
Respite Care
Respite Care services are available for caregivers who provide 24 hour care to persons 60 years of age or older or persons who have Alzheimer’s Disease or related disorders.
Respite care may be provided in the home or in the community through Adult Day Services.
Hours of care are based on level of need and agency funding, at a maximum of 35 hours per month.
Virginia Insurance Counseling Program (VICAP)
Insurance counseling services are provided to assist individuals when they need help understanding Medicare, Medicaid, and medical bills, or assistance in making decisions about Medicare Supplement or Long-Term Care insurance.